Responsible Gaming

We want you to use your Toptally Casino account safely and make informed decisions about your gambling. Gambling involves risk, and you should only play with money that you can afford to lose. It should not be used to pay bills, clear debts, replace income or solve financial problems.

Before you play, decide how much money and time you are comfortable spending. Treat this amount as part of your entertainment budget. Once it has been used, stop playing rather than trying to win it back. Never borrow money, use essential household funds or sell possessions to continue gambling.

• 18+ only: You must be aged 18 or over to use our gambling services.
• Set a budget before you deposit and keep gambling separate from your everyday spending.
• Do not chase losses by increasing your stakes or depositing more than planned.
• Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or feeling pressured.
• Use the controls in your account if you want help managing your deposits, losses or time spent playing.

Responsible gambling is an ongoing choice. A limit is most useful when it is set before you start playing, not after a difficult session. You can also ask our support team for help using the tools available in your account. Contact support@toptallycasino.co.uk or use the live chat on the site.

Your account includes controls designed to help you manage how much you deposit, lose and play. The available options and settings are shown in your account. Choose limits that match your personal budget and circumstances, and make sure you understand what each control does before confirming it.

How to switch on a control

1. Sign in to your account and open the responsible gambling, account or limits area.
2. Select the control you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Choose the amount, period or frequency that suits you. Read the information shown on screen before you confirm.
4. Save or confirm your choice. The new setting will then be shown in your account, together with any conditions that apply.
5. If you cannot find a setting or are unsure how it works, contact support@toptallycasino.co.uk or use live chat before you continue gambling.

Deposit limits

A deposit limit restricts the amount you can add to your account during the period you select. You can use it to control your daily, weekly or monthly deposits, where those options are available. A deposit limit does not guarantee that you will not lose money, because your balance and play may vary, but it can prevent deposits above the amount you have chosen.

Loss and session limits

A loss limit helps restrict the amount you can lose over the selected period. A session limit helps you manage the time spent in a playing session. These controls are different from a deposit limit: depositing less does not necessarily mean you will play for less time, and a deposit limit does not show how much you may lose.

Time-outs and self-exclusion

Use a time-out when you want to stop gambling for a temporary period. During a time-out, you should not be able to use the relevant gambling features until the selected period ends. Use self-exclusion when you want a longer and more complete break. Self-exclusion prevents access to your gambling account for the period you choose and should be treated as a firm decision.

Do not create another account or ask someone else to gamble for you during a time-out or self-exclusion. If you have chosen self-exclusion and need help with the process, contact us through support@toptallycasino.co.uk or the live chat. We may ask for information to verify your account before applying or discussing an account restriction.

Reality checks

Reality checks remind you how long you have been playing and may show information about your activity. They are intended to help you pause and decide whether to continue. When a reminder appears, stop and consider your time, spending and reason for gambling. A reality check is a prompt, not a substitute for a deposit, loss or session limit.

Gambling can become difficult to control gradually. The following signs may indicate that you need to reduce or stop gambling and seek support:

• You spend more money or time gambling than you planned.
• You chase losses or increase your stakes to try to recover money.
• You hide your gambling, deposits or losses from people close to you.
• You borrow money, miss payments or use money needed for essentials.
• You feel restless, worried, irritable or low when you cannot gamble.
• You think about gambling during work, study, family time or other important activities.
• You have tried to stop or cut down but have not been able to do so.
• Gambling is affecting your sleep, relationships, work, studies or mental health.

You do not need to wait until every sign applies before asking for help. If any of these statements concern you, stop gambling, use a time-out or self-exclusion and speak to a support organisation. If you feel at immediate risk or unable to keep yourself safe, contact emergency services or a trusted person without delay.

Support is available whether you want information, help setting boundaries or assistance to stop gambling. You can also contact us through support@toptallycasino.co.uk or the live chat on the site if you need help applying an account control.

• GambleAware provides information and practical guidance about gambling harms, safer gambling and finding further support.
• GamCare offers confidential information, advice and support for people affected by gambling, as well as for family members and friends.
• GamStop provides an online self-exclusion service that can help you restrict access to participating online gambling operators.
• The National Gambling Helpline provides confidential advice and support for people experiencing gambling-related difficulties, including help with next steps.

These organisations can help you understand your gambling and make a plan that suits your situation. You can speak to them even if you have not lost money, do not know whether gambling is a problem or are seeking help for somebody else. Friends and family can also encourage you to use account restrictions and support services.

Our gambling services are for people aged 18 and over. We use age and identity verification checks to help confirm that account holders meet the minimum age requirement. We may ask for information or documents before an account can be used fully, and we may restrict an account while checks are completed.

Never allow a child or another person to use your account. Keep your username, password, payment details and verification information private. Sign out when you have finished, particularly if other people use the same device, and do not save account details where a child could access them.

If children can access your phone, tablet or computer, use the parental control and device security settings available on that device. You can also use reputable filtering software to restrict access to gambling content, prevent unauthorised purchases and manage screen time. Keep devices protected with a password or other access control, and check that gambling applications and websites cannot be opened through a shared account.

If you believe a minor has accessed your account, contact us promptly through support@toptallycasino.co.uk or live chat. We may suspend access while we establish what happened and complete the necessary account checks.