Contact Us

Our live chat on the site is available 24/7. It is a convenient way to ask questions about your account, payments, games or technical problems.

You can also e-mail our support team at support@toptallycasino.co.uk. Please use the e-mail address registered to your account where possible, so we can help you more efficiently and protect your information.

For account-specific assistance, we may need to complete security checks before discussing personal details or making changes to your account.

Including a few details in your first message can help us understand the issue and provide a clear response. Please include:

• Your username or other account details requested by our team.
• The name of the game, payment method or transaction concerned.
• The date and approximate time when the issue happened.
• A short description of what happened and any message shown on screen.

Please do not send your password, full payment card number or other sensitive security information by chat or e-mail.

Our support team can help explain the next steps for common account and gameplay matters, including:

• Account access, personal details and verification.
• Deposits, withdrawals and payment transactions.
• Bonus terms, eligibility and wagering requirements.
• Technical issues, game loading and account errors.

If you want to make a complaint, e-mail support@toptallycasino.co.uk and put Complaint in the subject line. Explain what happened, what outcome you are seeking and include any relevant account or transaction details.

We acknowledge your complaint and look into the information provided. Once it has been checked, we reply with our response and any next steps that apply.