Bonus Terms and Conditions

These terms apply to bonuses, free spins, promotional credits, prize offers and other incentives made available through your account with us. Each offer may have its own conditions. You should read the offer details shown on the relevant promotion, cashier or account page before you opt in, make a qualifying deposit or use bonus funds.

The individual offer details form part of these Bonus Terms and Conditions. They will explain any qualifying activity, the time available to use the offer, the wagering requirement, the games or bets that count, any applicable limits and the steps needed to receive or withdraw funds. If an offer has a condition that applies only to that offer, the condition shown with the offer will apply.

By accepting or using a bonus, you agree to these terms and the conditions displayed with that offer. If you do not want to accept the conditions, do not opt in, use the bonus code, claim the bonus or place qualifying bets with the promotional funds.

• Promotions are available only to eligible customers and may not be available on every account.
• An offer may require you to opt in before making a deposit or completing another qualifying action.
• The details shown in your account are the source for the applicable bonus amount, qualifying activity and expiry time.
• You remain responsible for checking the conditions before using bonus funds.
• These terms do not change the other terms that apply to your account, deposits, withdrawals, games or safer gambling controls.

Account and eligibility requirements

Bonuses are available only to customers who are aged 18 or over, have an account with us and meet the eligibility conditions for the relevant offer. Your account must be open, in good standing and available for play. We may restrict an offer where an account is subject to a gambling control, an account check, a payment issue, a self-exclusion or another restriction.

You must provide accurate and up-to-date information when you open and use your account. We may ask for information or documents to confirm your identity, age, address, payment method or source of funds. A bonus or related withdrawal may remain pending until the requested checks are completed. We will handle account information in line with our Privacy Policy.

• You must use an account registered in your own name and must not allow another person to use it.
• You must use a payment method that belongs to you and that we can accept for the relevant transaction.
• You must not create or use duplicate accounts to obtain the same offer more than once.
• A promotion may be limited to new customers, existing customers, selected accounts, a particular payment method or a stated type of activity.
• Unless the offer says otherwise, one customer, household, address, device, payment method or related account may be treated as one participant for promotional purposes.

Opting in and receiving the offer

Some offers are added automatically, while others require you to select an opt-in button, enter a code or complete another step. If the offer requires a qualifying deposit, only a deposit made after the required opt-in and within the stated period may count. Deposits that are reversed, charged back, cancelled or otherwise not successfully completed will not qualify.

A bonus may take a short period to appear in your account after the qualifying action is completed. If it does not appear in line with the displayed conditions, do not repeat the qualifying action solely to try to obtain it. Contact support so we can look into the account and the transaction.

Bonus balance and wagering requirements

A bonus balance is promotional value and is not normally available for withdrawal as cash when it is first credited. Before bonus funds or any associated winnings can be withdrawn, you may need to complete the wagering requirement shown with the offer. The displayed requirement will state whether it is based on the bonus, the qualifying deposit, or another amount.

Only eligible bets, spins or other play that are settled within the offer period will count. The offer details will show whether different games or bet types contribute differently, and whether any play is excluded. Cancelled, voided, refunded or unsettled activity will not normally count towards a wagering requirement.

• The progress shown in your account may update after a bet or game has settled rather than immediately after it is placed.
• A game or bet that is excluded by the offer will not contribute, even if it uses funds connected with the promotion.
• If an offer contains a maximum stake, maximum bet or other play restriction, stakes above that limit may not count and may affect eligibility under the offer.
• If you have both cash and bonus funds, the balance used and the order of use will be shown in the game or account information where applicable.
• The wagering requirement must be completed before the expiry time displayed with the offer.

Using the bonus fairly

You must use promotional offers for ordinary personal play. You must not try to obtain an unfair advantage by manipulating game outcomes, placing opposite or offsetting bets solely to complete a requirement, exploiting a technical error, using automated play where it is not permitted, or coordinating activity with another person or account.

We may suspend the bonus, remove promotional funds or adjust a balance where there is a reasonable basis to believe that an offer has been misused, that an account is connected to another account created to claim the offer, or that the offer has been used contrary to its conditions. We will consider the account activity and the relevant offer terms before taking action.

Expiry and cancellation

Every offer has a stated validity period or expiry condition. If you do not complete the required steps within that period, the bonus may expire. Unused bonus funds and any winnings that depend on the expired bonus may then be removed in accordance with the offer details. An expired offer cannot normally be restored, but you can contact support if you believe the account display does not match the stated conditions.

You may choose not to use a bonus or may ask us to remove an unused bonus. Removing a bonus can also affect winnings linked to that bonus and may reset progress towards a wagering requirement. We will explain the effect before processing a request where the account or offer allows us to do so.

Withdrawals after a bonus

A withdrawal request may be subject to the offer conditions and the usual account, identity and payment checks. If the required wagering has not been completed, the withdrawal may cause the bonus to be cancelled or the related funds to be handled as described in the offer. Any maximum withdrawal, maximum win or other financial limit will be shown with the specific promotion rather than assumed from these general terms.

A withdrawal does not remove the need to complete any outstanding verification. We may also return a transaction, delay processing or ask for further information where this is needed to protect your account, confirm ownership of a payment method or comply with our obligations.

Changes, errors and unavailable offers

We may close, withdraw or change an offer where it has ended, was published in error, is affected by a technical problem, or can no longer be provided as described. We will not normally change a bonus condition after you have accepted it unless the change is needed to correct an error, meet a legal or regulatory requirement, prevent misuse or protect customers. Where a change affects an active offer, we will provide information through your account or another appropriate channel.

• If a technical error credits a bonus or winnings incorrectly, we may correct the balance.
• If a deposit is later reversed or charged back, any related bonus and associated winnings may be removed.
• If a promotion cannot be supplied because of an error, we may cancel it and explain the available outcome.
• Nothing in these terms removes any rights you may have under applicable law.

Bonuses are optional and are not a reason to spend more than you can afford. You must be 18 or over to use our services. Before claiming an offer, consider whether the deposit, wagering period and play required are suitable for you. A bonus does not change your personal deposit limit, loss limit, time-out or self-exclusion choice.

You can use the safer gambling tools available in your account, including deposit limits, time-outs and self-exclusion. You can also ask us to help with a gambling concern. If you choose self-exclusion, we will not use a bonus offer to encourage you to return during the exclusion period, and any promotional access may be restricted.

• GambleAware provides information and support about gambling harms.
• GamCare offers confidential help and guidance for people affected by gambling.
• GamStop can help you exclude yourself from participating online gambling services in Great Britain.
• The National Gambling Helpline provides support for gambling concerns.
• You can contact us through live chat on the site or at support@toptallycasino.co.uk if you want to discuss an account restriction or a safer gambling option.

If you have a question, complaint or concern about a promotion, include the offer name, the date of the relevant activity and any account information you can safely provide. We will look into the matter and explain the outcome. Do not send passwords or full payment details by email or live chat.