Terms & Conditions

By creating an account, depositing money, playing a game or using any part of our website, you confirm that you have read and accepted these Terms & Conditions. They form a binding agreement between you and us. Additional rules may apply to particular games, payment methods, promotions or features. Those rules will be shown where they apply and form part of these terms.

You are responsible for reading the current version before using your account. We may change these terms when needed because of changes to our services, legal requirements, security measures or the way our games operate. We will make updated terms available on the website and, where appropriate, tell you about material changes. If you continue to use your account after a change takes effect, you accept the updated terms. If you do not accept a change, you should stop using your account and contact us about closing it.

We hold the gaming licence required for the services we provide and must verify accounts and apply controls designed to support lawful and responsible use. Nothing in these terms removes any rights you have under applicable law.

Toptally Casino is for people aged 18 or over who are resident in the United Kingdom. You must not open or use an account if gambling is unlawful for you, if you are under 18, or if you have asked us to exclude you from our services. We may ask for evidence of your age or residence at any time.

You may hold only one account with us. An account must be opened in your own name and for your personal use. You must not open an account for another person, operate an account on someone else’s behalf, or allow another person to use your account. If you have more than one account, tell us as soon as possible so that we can decide how to handle the accounts and any balances in line with these terms.

• Give us complete, accurate and current information, including your name, date of birth, address, email address and payment details.
• Update your information promptly if anything changes. We may ask you to confirm or provide information again.
• Keep your username, password, one-time codes and other login details private and secure.
• Tell us immediately through support@toptallycasino.co.uk or live chat if you think someone else has accessed your account.
• Do not use false details, another person’s payment method or any method intended to hide who is using the account.

You are responsible for activity carried out through your account until you tell us that your login details may have been compromised, unless the law says otherwise. We may refuse access, pause activity or ask for further information where account use appears unsafe, inaccurate or inconsistent with these terms.

We carry out identity, age and address checks to confirm that you are eligible to use our services. These checks must be completed before your first withdrawal, although we may request information earlier or repeat checks later. We may also carry out source-of-funds or source-of-wealth checks where required by our obligations, our risk controls or the information connected with your account.

We will tell you what information or documents are needed and how to provide them securely. Documents must be genuine, readable, current where relevant and consistent with the details on your account. Do not send documents belonging to another person. We may use information from your account and documents to complete verification, prevent fraud, protect our services and meet our legal obligations.

Until checks are complete, we may restrict deposits, play, promotions or withdrawals. A withdrawal may remain pending while we complete checks or resolve an account issue. If you do not provide the requested information within the time allowed, or if we cannot confirm the information, we may suspend or close the account and take any further action permitted by these terms and applicable law.

Deposits and withdrawals

You may deposit using the payment methods made available in your account. You must use a payment method that belongs to you and is authorised for your use. We may reject, return or delay a deposit if the payment method cannot be confirmed, the transaction does not pass our checks, or accepting it would not be appropriate under our controls.

The deposit, withdrawal and transaction limits that apply to you are shown in the cashier or your account. You must stay within those limits. A deposit is not a guarantee that a withdrawal will be processed immediately. Withdrawals may be subject to identity, payment, fraud, responsible gambling and source-of-funds checks.

Where possible, we return funds to the same payment method used for the deposit. If that is not possible, we may ask you to provide another method in your own name or request additional information before sending funds. We may combine, decline or return transactions where this is needed to protect your account or meet our obligations. Processing times can vary because of checks and the payment method used.

Bonuses and promotions

Each bonus, free play offer or other promotion has its own terms. Those terms explain who can take part, how an offer is activated, the qualifying deposit or game requirements, wagering requirements, any maximum bet, expiry date, withdrawal restrictions and any other conditions. You should read the specific offer terms before accepting or using the promotion.

• A promotion may be available only once, only to selected accounts or only during the period stated in its terms.
• Wagers that do not qualify under the offer terms may not count towards wagering requirements.
• A maximum bet may apply while bonus funds or qualifying play are being used. Bets above that amount may make the offer or resulting winnings invalid where the offer terms allow this.
• We may remove a bonus or related winnings if an offer was credited in error, used after its expiry, or used in a way that breaches its terms.
• Using several accounts, coordinated play, automated activity, misleading information or any other method intended to gain an unfair promotional advantage is not allowed.

We may change, end or withdraw a promotion where this is permitted by its specific terms. Any real-money balance that is not connected with a breach will be handled in accordance with these terms and applicable law.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You can use the responsible gambling tools available in your account, including deposit limits and time-outs. Choose limits that reflect what you can comfortably afford to lose and take regular breaks from play.

If you want to stop gambling with us, contact support@toptallycasino.co.uk or use live chat to ask for self-exclusion. We can also help with account closure and other available controls. A self-exclusion request is intended to prevent you from using the account during the selected period, but you must not try to open another account or use another person’s account.

Further support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. If gambling is causing concern for you or someone close to you, seek help before continuing to play.

Closing or suspending your account

You may ask us to close your account at any time by contacting support@toptallycasino.co.uk or using live chat. Tell us if you want the closure to be permanent or if you are asking for self-exclusion. We may need to complete checks before dealing with any remaining balance, and closure does not remove obligations that arose while the account was open.

We may suspend or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, failed verification, used a payment method without permission, acted fraudulently, abused a promotion, attempted to manipulate a game or created a risk to our services or other players. We may also close an account after a period of inactivity or where we can no longer provide the services for legal, regulatory, security or operational reasons.

If we suspend or close your account, we will explain the reason where we are allowed to do so. We may retain information and restrict access while an investigation, verification or legal process is ongoing. Any balance will be handled after relevant checks and in line with these terms and applicable law. We will not be responsible for losses caused by your breach of these terms.

Complaints and disputes

If you are unhappy with any part of our service, account handling, payment, promotion or decision, contact support@toptallycasino.co.uk or use live chat. Please provide your account details where requested, a clear description of the issue and any relevant information. We will look into your complaint and answer within a reasonable time. The time needed may depend on the information available and whether additional checks are necessary.

If we cannot resolve a dispute directly, independent dispute resolution may be available in general terms. We will explain the relevant next steps when appropriate. You may also have rights under applicable consumer protection law, and nothing in these terms limits those rights.

Liability and governing law

We take reasonable care to keep the website and account services available, secure and accurate, but interruptions can occur because of maintenance, technical faults, payment processing, communications networks or events outside our reasonable control. We are not responsible for losses that could not reasonably have been expected, losses caused by your failure to follow these terms, or losses caused by unauthorised access resulting from your failure to keep login details secure, except where the law requires otherwise.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited. These terms and any dispute connected with your account are governed by the laws of England and Wales. We and you agree to deal with disputes under those laws, subject to any mandatory rights or protections that apply to you.