Betting and Game Rules

You must be aged 18 or over to use our gambling services. You may use only one account with us. Your account is personal to you, and you must not allow another person to access it, place bets for you or use your payment method through it. We may ask you to verify your identity, age, payment details or other account information before allowing play or processing a transaction.

You are responsible for checking the details of each bet before confirming it. A bet is accepted when it is recorded by our systems and shown as accepted in your account or in the game. Bets are final once placed and cannot normally be cancelled, changed or withdrawn. An amount that has not been accepted by our systems is not a valid bet.

• Your balance may contain real-money funds, bonus funds or both. The balance used for a particular bet is subject to the applicable game and bonus terms.
• You must keep your login details secure and tell us promptly through live chat or support@toptallycasino.co.uk if you believe someone else has used your account.
• You must not use our services for unlawful activity, fraud, collusion, manipulation or any attempt to interfere with the operation of a game.
• We may suspend play, hold a transaction or restrict an account where this is needed for security, account verification, safer gambling or compliance purposes.

Safer gambling controls

You can use the responsible gambling controls shown in your account, including deposit limits and time-outs. A deposit limit restricts the amount you can deposit over the period selected. A time-out prevents you from gambling for the period selected. You can also request self-exclusion, which is a longer restriction on access to gambling services.

If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. These organisations provide information and support for people affected by gambling. Please use the controls in your account before placing further bets if you feel that your gambling is becoming difficult to manage.

The game server records the accepted stake, the game action and the outcome. The result shown by the game server is final, subject to the malfunction rules below. Our records may be used to establish whether a bet was accepted, the time it was placed, the stake involved and the outcome produced.

• The in-game rules and paytable for the game you choose apply to every accepted bet or spin.
• The available stake levels, winning combinations, features and settlement method are shown in the game before or during play.
• The return-to-player figure is shown in each game. This is a theoretical percentage calculated over a large number of plays and does not guarantee a particular result or return from an individual bet.
• A displayed win is credited according to the applicable game rules, paytable and any relevant account or bonus terms.

A result is not changed because a particular outcome appears unusual, because a previous result was different or because a player believes a particular result was due. Each accepted game action is settled on its own terms. If the game does not show a result immediately, wait for the game to reconnect or for the account balance to update before attempting to play the same round again.

A malfunction includes a failure, error, interruption or other technical problem affecting the game, game server, software, connection, account balance or settlement process. A malfunction voids all pays and play affected by that malfunction. This applies even if a screen appears to show a win, feature, bonus or other outcome before the error is identified.

If your connection drops during a game, do not assume that the round has failed or that you may place the same bet again. Where the game supports it, the interrupted game will resume when you reconnect. If it cannot resume, the game will settle on reconnection using the result recorded by the game server. The final balance and result shown after reconnection determine the settlement.

If an interrupted round remains unresolved, contact support@toptallycasino.co.uk with the game name, the approximate time, the stake and any round or transaction reference shown in your account. We may pause related play while the records are checked.

Bonus funds may be used only in accordance with the bonus terms shown when the bonus is offered or credited. Those terms explain eligibility, any qualifying deposit, the wagering requirement, the expiry period, the games that contribute and any withdrawal conditions. If a bonus term conflicts with a game instruction, the specific bonus term applies to the bonus balance.

• A maximum bet may apply while bonus funds or a bonus feature is active. You must not exceed the maximum bet stated in the bonus terms.
• Different games or game types may make different contributions towards a wagering requirement. The applicable contribution is shown in the bonus terms or account information.
• A bet made after the bonus has expired, been cancelled or been removed is treated as a real-money bet if sufficient real-money funds are available and the game accepts it.
• We may remove or withhold bonus funds and associated winnings where a bonus condition has not been met, a prohibited use has occurred or the account is not eligible for the bonus.
• A bonus balance is not cash and cannot be withdrawn unless the applicable bonus terms say that the relevant conditions have been completed.

You remain responsible for reading the bonus terms before accepting or using a bonus. If you do not want to use bonus funds, follow the available account controls or contact support before placing further play. We may limit, cancel or refuse a bonus where the offer rules allow this or where account verification is incomplete.

Live casino and table games are settled under the rules displayed in the relevant table's help or information panel. These rules explain the permitted bets, betting periods, dealing or dealing sequence, payouts, permitted actions and the circumstances in which a round is void or returned.

The dealer's decisions and the table's recorded outcome determine the result of a round, subject to the applicable game rules and technical malfunction provisions. A dealer may refuse or correct an action where the table rules require it. The displayed table information may also explain how a card, wheel, dice result or other game event is recorded.

• Bets must be placed during the table's betting period and confirmed before betting closes.
• A late bet is not valid for the round unless the table records and confirms it before the betting period ends.
• A bet shown as pending should not be repeated until its status is clear, as a second attempt may create a separate bet.
• The game-specific rules in each table's help section apply to that table, including any rules about ties, side bets, minimums, maximums and cancelled rounds.

If you believe that a bet, spin, bonus settlement or live table result has not been settled correctly, write to support@toptallycasino.co.uk. You can also contact us through the live chat on the site. Please contact us as soon as possible so that the relevant account and game records can be located.

Include enough information for us to identify the play. Your message should state the game or table, the approximate date and time, the round number or reference if shown, the stake, the outcome displayed and the reason for your dispute. Do not send your password, full payment card number or security code.

• We will use the records held by the game server and our account systems when looking into the matter.
• A screenshot may help explain what was displayed, but a screenshot does not replace the server record used for settlement.
• If the issue concerns a connection interruption, include whether the game resumed, settled after reconnection or remained pending.
• We may ask for further information or account verification before discussing account-specific details.

We will respond through the contact method associated with your account or the method you use to contact us. If you remain dissatisfied after we have addressed the matter, follow the complaints process available on the site. These Betting and Game Rules do not remove any rights you may have under applicable law.